Library Services Benchmarks 2018: Corporate Library Services in the Biopharmaceutical Industry: Benchmarking Report

STUDY OVERVIEW
BENCHMARK CLASS
STUDY SNAPSHOT
KEY FINDINGS
VIEW TOC AND LIST OF EXHIBITS

Corporate libraries and information centers provide vital and high-skill support to pharmaceutical and medical device companies. However, against a backdrop of dwindling corporate funding and increasing internal service requests, it has become more challenging than ever for library and information center leaders to provide fast, effective critical services to internal customers across the organization.

Best Practices, LLC undertook this benchmarking research to explore the innovative strategies employed by leading pharmaceutical, biotech and medical device corporate libraries to enhance cost efficiency, and improve customer engagement and outreach. This report reveals new 2018 corporate library benchmarks across services, staffing, budget and activity levels.

This report will help library leaders within the pharma and medical device sector to benchmark the scope, volume, cost and delivery of their library services against those of industry standards - and improve planning and performance in 2019.

Industries Profiled:
Pharmaceutical; Medical Device; Biotech; Communications; Manufacturing; Health Care; Consulting; Biopharmaceutical; Clinical Research; Laboratories; Diversified

Companies Profiled:
Abbvie; Alcon; ApotheCom; Astellas; Biogen; Boehringer Ingelheim; Cambridge Healthtech Institute; Daiichi Sankyo; Fisher & Paykel Healthcare; Intuitive Surgical; Janssen; Mallinckrodt; MedVal; Merck; Novartis; Novo Nordisk; OTSUKA; Prescott Medical Communications Group; Sanofi; Sanofi Genzyme; Sanofi Pasteur; Seattle Genetics; Shire; Teva Pharmaceutical Industries Ltd; Vertex Pharmaceuticals; W.L. Gore and Associates

Study Snapshot

For this research, Best Practices, LLC engaged 29 leaders involved in the management of corporate libraries at 26 leading pharmaceutical and medical device organizations through a benchmarking survey instrument.

Key topics covered in this report include:

Organizational Structure of Library Services
Services Provided by the Library or Information Center
Human Resources and their Involvement Level
Data Usage Metrics and Effectiveness of Library Service Strategies
Financial Resourcing and Cost Recovery Practices
Corporate Size and Complexities

Key Findings

Sample key insights uncovered from this report are noted below. Detailed findings are available in the full report.

Core Services: Library staff provides these services for their library or information center most often (at least 80% providing the service):
- Management of electronic resources (100%)
- Intranet site (100%)
- Evaluation, selection, and acquisition of electronic resources (96%) and physical resources (52%)
- Organization, cataloging, indexing, and tagging of external electronic resources (93%)
- Basic reference (93%)
- Current awareness/information updates (83%)
- License negotiation (82%)
- Management of licenses/contracts (82%)
Insourcing versus Outsourcing: On average, corporate libraries employ 12 FTEs. The overwhelming majority of library services are performed by internal FTEs (89%) versus external/contracted staff (11%).

Table of Contents

I.	Executive Summary	pgs. 3-4
	Research Overview	pg. 3
	Participating Companies	pg. 4
II.	Key Findings	pgs. 5-7
III.	Library Profile	pgs. 8-11
IV.	Library Services	pgs. 12-22
V.	Library Management	pgs. 23-26
VI.	Human Resources	pgs. 27-31
VII.	Financial Resources	pgs. 32-39
VIII.	About Best Practices, LLC	pg. 40

List of Charts & Exhibits

I. Library Profile

Scope of benchmark libraries’ services and resources
Structure of benchmark companies’ library services organization
Reporting relationships within library services organization

II. Library Services

Library user base penetration
Adoption of library service strategies
Effectiveness of strategies
Library service availability (in hours)
Providers of listed reference and research services to benchmark libraries or information centers
Providers of listed print/physical collection services to benchmark libraries or information centers
Providers of listed electronic resources management services to benchmark libraries or information centers
Providers of listed IT/website development and management services to benchmark libraries or information centers
Providers of listed internal knowledge management services to benchmark libraries or information centers
Role of Supplier Management/Procurement group in site license negotiation for library resources

III. Library Management

Library usage metrics
Strategies used or planning to use to improve library service delivery or expand outreach
Effective strategies to improve library service delivery and expand outreach

IV. Human Resources

Total number of full-time equivalent employees (FTEs) performing library services for benchmark organizations
Break-up of internal/corporate staff and external/contractor staff performing library services
Professional credentials of library FTEs
Percentage of total library FTE hours dedicated to listed labor categories
Implementation/planning of training or education programs to develop listed skills in new staff

V. Financial Resources

Total cost (in USD Millions) of providing library services and resources
Library cost break-up
Library budget items break-up
Methods used to recover costs for libraries services and resources
Areas for chargebacks
Location of electronic content budget
Benchmark companies' total revenue for the most recently completed year

Library Services Benchmarks 2018: Corporate Library Services in the Biopharmaceutical Industry

ID: POP-295

Features:

Pages: 40

Published: Pre-2019

Delivery Format: Shipped

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