Library Services Benchmarks 2017: Corporate Library Services in the Pharmaceutical Industry

Industries Profiled:
Pharmaceutical; Manufacturing; Health Care; Biotech; Biopharmaceutical; Clinical Research; Laboratories


Companies Profiled:
Astellas; Boehringer Ingelheim; Daiichi Sankyo; Mallinckrodt; Merck; Novartis; Novo Nordisk; Purdue Pharma; Sanofi; Vertex Pharmaceuticals

Study Snapshot

Best Practices, LLC engaged 10 leaders from 10 top biopharmaceutical companies through a benchmarking survey.

Key topics covered in this report include:

• Use of Vendors in Services Delivery
• Financial Resources
• Cost Recovery Practices
• Distribution of FTE Hours by Service Category
• Penetration of Potential User Base
• Library Innovation & Service Strategies

• Cost Recovery: The most common cost recovery method used by 67% of participants is asking heavy user groups to chip in to pay for specialized resources. Only 22% of libraries do not recover costs for the services and resources they provide.
• Renewal Agreement Negotiations: The majority of surveyed libraries start contract renewal discussions 3-6 months prior to renewal.

I.	Executive Summary	pgs. 3-4
	Research Overview	pg. 3
	Participating Companies	pg. 4
II.	Key Findings	pgs. 5-8
III.	Library Profile	pgs. 9-13
IV.	Library Services	pgs. 14-20
V.	Human Resources	pgs. 21-25
VI.	Financial Resources	pgs. 26-32
VII.	Library Innovation	pgs. 33-35
VIII.	Service Strategies	pgs. 36-38
IX.	Areas of Interest for Future Growth and Learning	pgs. 39-40
X.	About Best Practices, LLC	pgs. 41-42

• Scope of Participating Libraries’ Services & Resources
• Library User Base for the Last Completed Fiscal Year
• Library User Base Penetration - Percentage of Actual Users Over Potential Users of Library Services
• Providers of Listed Reference and Research Services for Participants’ Library or Information Center
• Providers of Listed Print/ Physical Collection Services for Participants’ Library or Information Center
• Providers of Listed Electronic Resources Management Services for Participants’ Library or Information Center
• Providers of Listed Information Technology/ Website Development & Management Services for Participants’ Library or Information Center
• Providers of Listed Knowledge Management & Internal Documents Services for Participants’ Library or Information Center
• Other Services Provided by Participants’ Corporate Library or Information Center
• Total Number of Staff Providing Library/Information Services within Participating Companies
• Percentage of Total Library FTE (Full Time Equivalent Employees) Hours Allocated to Listed Labor Categories
• Location of FTEs Providing Library Services
• Professional Credentials of the Staff Providing Library/Information Services at Participating Companies
• Total Cost of Providing Library Services and Resources in the Most Recently Completed Fiscal Year
• Cost per Potential & Actual Library User
• Cost Recovery Methods Used by Libraries for the Provided Services and Resources
• Average Expected Rate Increase for Renewal Agreements with Vendors on an Annual Basis
• Concessions Expected from Vendors when Committing to Multi-Year Agreements
• Contract Renewal Timeline
• Key Areas of Innovation to Improve Service Delivery or Expand Outreach
• Strategies to be Adopted by Library or Information Services Organizations in the Next 12 Months to Deliver Quality Services within Tight Budgets
• Areas of Interest for Future Growth and Learning