Corporate University Excellence: Creating a Robust and Flexible Workforce

Best Practices, LLC identified five key findings from case studies involving these companies:

• Accenture
• Blue Cross Blue Shield of North Carolina
• Cisco Systems
• Thomson Corporation
• Tennessee Valley Authority
• Wachovia

• Executive Summary- contains the process of obtaining the report, key insights, and next steps for improving corporate universities
• Lessons Learned- displays a matrix of top lessons learned and recommendations from the benchmark partners
• Best Practices- includes the most important components from developing a case to measuring progress

Key Findings







It is important to provide the right blend of learning techniques in addressing diverse training needs.

1. While the training team should consult to individual department needs, they must also remember the company's values and work to achieve standardization.
2. To ensure a university's success, make sure to have support of the company, from top leadership to employers.
3. Involve senior managers in the training process to offer employees real-world perspectives.
4. Incorporate measurement of value and return on investment to keep training relevant and effective.