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» Products & Services » » Customer Service » Customer Service Strategies and Culture » Delivering Service

Enhancing Customer Support by Measuring and Managing Repair Operations

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ID: 4394

Features:

Metrics, Graphics, Summary Matrix

Published: Pre-2019

Delivery Format: Online PDF Document

 

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This document contains analysis of how companies measure and manage repair operations to enhance customer support. The document features 21 benchmark companies and covers key findings in the following topic areas: defining measurements, time-to-repair metrics, repair service processes and repair service operations. Further, this document includes a matrix with specific survey questions and the responses of each participating company.

Industries Profiled:
High Tech; Manufacturing; Consumer Products; Computer Hardware; Computers; Insurance; Telecommunications; Electronics; Internet


Companies Profiled:
Cisco Systems; Eastman Kodak; Hewlett-Packard; MetLife; Nortel Networks; SaskTel; Texas Instruments; Verizon; Xerox; Voyant Technologies

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