Health Info System Excellence: How Top Biopharmas Build Integrated Data Systems to Fulfill Patient-Centric Clinical & Commercial Objectives

Industries Profiled:
Medical Device; Biotech; Pharmaceutical; Consulting; Science; Health Care; Communications; Consumer Products; Biopharmaceutical


Companies Profiled:
Alcon; Ascensia; Biotest AG; Boehringer Ingelheim; Central IQ; Inc.; Edward Lifesciences; GlaxoSmithKline ; Ipsen; IQVIA; Klosterfrau Healthcare Group; MEDiSTRAVA; Merck; NexGen Healthcare Communications; Novartis; Pfizer; Regeneron; Rhythm Pharmaceuticals; Sunovion

Study Snapshot

Best Practices, LLC engaged 19 leaders from 18 pharma and biotech companies in this research through a benchmarking survey. Four leaders were further engaged in deep-dive interviews to capture additional insights.

Key topics covered in this report include:

• Objectives for using health information systems
• Types of clinical and non-clinical research data collected
• Creation of health information system and vendors used
• Vendor ratings, selection criteria and SWOT analyses
• Roles of health information vendors and style of collaboration
• Patient centricity leadership and roles
• Major improvements planned to health information systems

Key Findings

Select key insights uncovered from this report are noted below. Detailed findings are available in the full report.

• Use of Health Information Systems: Health information systems are common among the benchmark class, with only small pharmaceutical companies not using them or not planning to use them.

• Departmental Use of Health Information Systems: Market Research and Patient Advocacy groups often provide data for health information systems, whereas data is most often owned by Information Technology and Research & Development groups.

Sr. No.	Topic	Slide No.
I.	Study Overview	p. 3
	The Health Information System Landscape	p. 3
	Universe of Learning	p. 3
II.	Use of Health Information Systems	p. 4
III.	Health Information Vendors	p. 13
	Vendor Ratings	p. 15
	Company Profiles / SWOT Analyses	p. 19
IV.	Internal Patient-Centric Support for Health Information Systems and Vendors	p. 38
V.	About Best Practices, LLC	p. 43

• Sources of data for health information systems
• Use of health information systems by large and small-to-mid biopharma companies
• Biggest success stories from using aggregated anonymous information housed in a health information system
• Limitations to realizing the benefits of health information systems
• Main objectives for developing or using health information systems and success in achieving the said objectives
• Primary departmental roles when utilizing health information systems
• Departmental use of health information systems
• Types of clinical and non-clinical research data collected by benchmark organizations

• In-house vs. outsourced construction of health information system; and Vendors used when creating a health information system

• Performance rating of the vendor - Symphony Health - on a scale of 1 to 10
• Performance rating of the vendor - IQVIA - on a scale of 1 to 10; reason for outsourcing the creation of a health information system to IQVIA
• Performance rating of the vendors - Accenture and Corrona - on a scale of 1 to 10
• Performance rating of the vendors - Digital Reasoning Systems and Optum Health - on a scale of 1 to 10

• IQVIA’s main advantage
• SWOT analysis of IQVIA
• Accenture’s main offering
• Accenture’s back end capabilities
• SWOT analysis of Accenture
• Symphony Health’s main advantage
• SWOT analysis of Symphony Health
• Corrona’s main offerings
• SWOT analysis of Corrona
• Optum Health’s unique offering
• SWOT analysis of Optum Health
• Digital Reasoning Systems’ main advantage
• SWOT analysis of Digital Reasoning Systems
• Parexel’s unique offering
• Xcenda’s unique offering
• IBM Watson’s main advantage
• Most critical characteristics / features desired when choosing an outsourcing partner for building an accessible health information system
• Roles of health information vendors during each stage of health information system development
• Methods of collaboration used when working with the selected vendors

• Presence of a Chief Patient Officer role; Job level and title of the representative(s) who direct(s) patient centricity efforts
• Core responsibilities fulfilled by patient centricity leaders
• Major improvements planned to add to health information systems in the next 3 years
• Ideal improvements to health information systems