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» Products & Services » » Customer Service » Customer Service Strategies and Culture » Delivering Service

Managing Service Delivery

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ID: 2700

Features:

Words: 808

Published: Pre-2019

Delivery Format: Online

 

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Contact customers to verify on-time and proper delivery of new service.
Verification provides an opportunity to ensure service standards are met and to
establish a rapport and relationship with the new customer, demonstrating the
importance of his/her business and loyalty. The Daily Oklahoman newspaper
feels the verification process is so important that it requires district
managers or their assistants to verify visually every new start and resolution
of every complaint from the previous day.

Industries Profiled:
Financial Services; Publishing; Shipping; Newspapers; Manufacturing; High Tech


Companies Profiled:
The Daily Oklahoman; Richmond Times-Dispatch; FedEx; Xerox; MBNA

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