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» Products & Services » » Customer Service » Customer Relationship Management » Performance Measurement

Measuring Order-to-Cash (OTC) Cycle Times to Enhance Customer Service

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ID: 4404

Features:

Metrics, Graphics, Summary Matrix

Published: Pre-2019

Delivery Format: Online PDF Document

 

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This document contains an analysis the operational tactics companies use to measure order-to-cash processes. This slide presentation features 22 benchmark companies from a wide range of industries. The study examines reporting structure, order-to-cash measurement processes,performance measurements and customer service performance. This document also includes a matrix with specific survey questions and the responses of each participating company.

Industries Profiled:
Consumer Products; Manufacturing; Chemical; Electronics; Retail; Computer Software; Computers; Research; Service; Office Equipment; Publishing; Computer Hardware; High Tech


Companies Profiled:
Eastman Kodak; VIP INDUSTRIES LTD; Saint-Gobain; S.C. JOHNSON & SON; OJ Elektronik A/S; Newark Electronics; Monrovia Nursery; LSI Logic Storage Systems; Inc.; Lonza Inc.; LOGIC; International Business Systems (IBS) AB; Grundfos Pumps Manufacturing Corp; GPC Electronics; CARE Somalia; Aspect Medical Systems; Haworth; McGraw-Hill; Lexmark; EDS; Phillips; Xerox

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