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Provide Customers with Rapid Feedback with Respect to Administrative Processing and/or the Implementation of a Particular Action

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ID: 2689

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Words: 250

Published: Pre-2019

Delivery Format: Online

 

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Best Practices, LLC undertook a multi-industry study to explore Integrated
Customer Service in companies that have demonstrated effective operating
practices and winning strategies in this area. The study focused on customer
segmentation, cross-selling, service fulfillment, and relationship management.
The benchmark class included the following industries: automotive, banking,
financial services, health care, insurance, and research.

Industries Profiled:
Automobile; Financial Services; Health Care; Research


Companies Profiled:
DaimlerChrysler; Massachusetts General Hospital; Public Employees' Retirement Association; HFS Mobility Services; VALIC; TPF&C; Dana Farber; American Express; Charles Schwab; Bankers Trust; Equitable

If you purchase Best Practice Database document(s), you will have 30 days from the date of purchase to apply some or all of the cost of the document(s) toward the cost of a Full Access Individual, Pharma, Group or University Membership. Write us at [email protected] or call David Guinn at 919-767-9179 if you have any questions.

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