1<!DOCTYPE html>
2
3Anonymous
4/bestp
5/bestp/domrep.nsf
63B74DB431E86C85D85256C630069521A
8
9
10
11
12
13
140
15
16
17/bestp/domrep.nsf/products/updating-customers-on-order-progress-using-communication-to-increase-customer-satisfaction
18
19
20172.69.6.221
21
22
23
24/bestp/domrep.nsf
25DB
Access. Intelligence. Excellence

| Advanced Search | 0
Research and Consulting Areas of Expertise

Benchmarking Reports Areas of Expertise Report Catalog FAQ
Best Practice Database Areas of Expertise New Research Case Analogs Benefits Types Of Research Current Members
Research and Advisory Services Areas of Expertise Digital Technology Consortium Field Medical Excellence Medical Affairs Consortium White Papers Research Partners Partnership Benefits Contact Us
Excellence Services Pharma and Medical Device Quality New Product Planning Medical Affairs Pharmaceutical Launch Market Research Competitive Intelligence

Industries

Biotechnology Financial Services Healthcare Medical Device Manufacturing Pharmaceuticals Technology and Communications

Functions

Brand Management & Product Leadership Competitive & Business Intelligence Commercial Operations Customer Service Clinical Operations Digital Technologies / AI Human Resources Medical Affairs Market Access Market Research, Analytics & Forecasting

 

Marketing Management Patient Access, Support, Insights and Operations Product Launch Pull Through Pharma Launch Playbook Scenario Planning / War Gaming Sales Supply Chain
Corporate Overview About Benchmarking Benchmarking Books What is a Best Practice? Research Methodology

Our Clients Testimonials

Our Team Careers Best Practices Interns Work at Best Practices, LLC Help Set Research Agenda
Follow Best Practices LLC linkedIn twitter slideshare youtube pinterest

Overview Press Releases Speaking Events Media Coverage Receive Research Updates Contact Us
Address/Email/Phone Schedule a Meeting
Report Catalog Videos
Database Member Home RAS Member Home

» Products & Services » » Customer Service » Customer Service Strategies and Culture » Delivering Service

Updating Customers on Order Progress: Using Communication to Increase Customer Satisfaction

DB Image

ID: 4323

Features:

Metrics, Graphics, Summary Matrix

Published: Pre-2019

Delivery Format: Online PDF Document

 

License Options:


Buy Now

 

919-403-0251
Schedule a Meeting

  • STUDY OVERVIEW
  • BENCHMARK CLASS
  • SPECIAL OFFER
Successful companies recognize the importance of providing effective communication regarding service delivery to maintain customer satisfaction. In this study, 17 benchmarking companies were surveyed to identify effective practices for keeping customers informed of their in-person orders or deliveries. This slide presentation covers key findings in the following topics: communication tools, types and frequency of communication—during original contact, at delivery, and following the delivery. This document also provides executive insights detailing effective practices for each of the topic areas. Further, this document includes a matrix with specific survey questions and the responses of each participating company.

Industries Profiled:
Telecommunications; Electronics; Utilities; Computer Software; Professional Services; Manufacturing; Health Care; Energy; Internet


Companies Profiled:
AT&T; APA Optics; Florida Power & Light; eircom Business Systems; PSEG; FBM Software; Siemens; Genesis Communications; Sprint; McLeodUSA; Nicor Gas; Public Service Co. of New Mexico; SaskTel; SingTel - Consumer Business; Telecom New Zealand Limited; UTStarcom; Voyant Technologies

If you purchase Best Practice Database document(s), you will have 30 days from the date of purchase to apply some or all of the cost of the document(s) toward the cost of a Full Access Individual, Pharma, Group or University Membership. Write us at [email protected] or call David Guinn at 919-767-9179 if you have any questions.

RELATED RESEARCH