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» Products & Services » » Customer Service » Customer Loyalty Management » Customer Communication and Complaint Management » Customer Complaint Management

Use Process Forms That Are Time Efficient and Cost Effective

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ID: 2681

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Words: 300

Published: Pre-2020

Delivery Format: Online

 

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Best Practices, LLC undertook a multi-industry study to explore Integrated
Customer Service in companies that have demonstrated effective operating
practices and winning strategies in this area. The study focused on customer
segmentation, cross-selling, service fulfillment, and relationship management.
The benchmark class included the following industries: automotive, banking,
financial services, health care, insurance, and research.

Industries Profiled:
Miscellaneous; Automobile; Health Care; Research; Financial Services


Companies Profiled:
DaimlerChrysler; Massachusetts General Hospital; Public Employees' Retirement Association; HFS Mobility Services; VALIC; TPF&C; Dana Farber; American Express; Charles Schwab; Bankers Trust; Equitable

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