Xerox Call Center Site Visit: Best Practice Summary

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The Origin of Xerox Channels Group
The company whose name is synonymous with copying is also the only company in
the world to have won the three most prestigious quality awards: the Baldrige
Award, the European Quality Award, and Japan’s Deming Prize.

After becoming CEO in 1990, Paul Allaire restructured Xerox, which had tried
forays into publishing, computer accessories, and several other businesses, to
focus operations on document processing. Xerox’s latest quality efforts have
combined significant cost cutting with a surge of new products. The company
has also formed partnerships with Lotus, Microsoft, and Novell to market
technology faster.

Industries Profiled:
Manufacturing; Office Equipment; High Tech

Companies Profiled:
Xerox

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Xerox Call Center Site Visit

ID: 3053

Features:

Words: 5,842

Published: Pre-2019

Delivery Format: Online

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