Customer Service Benchmarking Reports

What constitutes world-class customer service? What do best-in-class contact centers look like? How do companies capture voice of the customer data that can be turned into actionable insights? How do companies reduce customer complaint volume? Or, more generally, how can companies enhance and improve the performance their customer service organizations, while ensuring customer delight?

Best Practices, LLC’s Customer Service reports focus on addressing such key organizational issues. These reports enable organizations to optimize customer service or call centre structure, operations and resources through benchmarking how leading organizations manage these challenges. Each customer service report highlights performance metrics, actionable best practices and lessons learned from leading organizations, which enable executives to refine organizational strategy, goals and manage overall performance. The modus operandi to gather customer service improvement best practices includes: site visits to top-flight call centres, internet benchmarking exchanges and in-depth executive interviews.